Privacy policy

01Who we are

This website is operated by Aurum Render. In this policy, "we", "us" and "our" mean Aurum Render.

We handle personal information carefully and in line with the privacy laws that apply to us.

02What we collect

When you send an inquiry through one of our quote forms, we collect what you type into it:

• Your name and, if you give it, the name of your firm or company
• Your email address and phone number
• Details of your project — the services you are interested in, where the project is, an indicative budget and timing if you give them, and your message
• Files you attach — drawings, plans, models or reference images you upload with your inquiry
• How you reached us — which of our websites you used (so we reply in the right currency); the website, search engine, AI assistant or app that sent you, if your browser passes that on (its address only, never your search words); any campaign tags in the link you followed; the pages you viewed on this visit and for how long; whether you have visited before; your device type and browser; your approximate location (city level), which our hosting provider works out from your connection; and, if you tell us, how you found us. We use this to learn which pages, searches and listings bring inquiries.

To do this, the site keeps a small note in your browser while you look around — the pages you view on this visit, and the date of your first visit. It is sent to us only if you send an inquiry, it uses no cookies and no third parties, and you can remove it at any time by clearing this site’s data in your browser.

We do not ask for payment details on this website, and we do not knowingly collect information from children.

Like almost every website, our hosting provider automatically records technical information when you visit — such as your IP address, browser type and the pages requested — to deliver the site and keep it secure.

03Why we collect it

We use your inquiry details to reply to you, to prepare a quote, and — if you go ahead — to deliver and invoice the work. We may also keep a record of the correspondence for our business records.

We do not use your details for marketing unless you ask us to, and we do not sell them to anyone.

04Who we share it with

We use a small number of service providers to run this website. They process information on our behalf and only for these purposes:

• Cloudflare hosts the website, processes the technical information described above, stores any files you attach, and delivers the email that carries your inquiry to our inbox. If that email cannot be delivered, Cloudflare stores a private copy of your inquiry so that we can still reply.
• Microsoft provides the mailbox that email arrives in.

We will also disclose information where the law requires us to.

05Where your information is processed

Our service providers are based in the United States, and your information may also be processed in Australia and in other countries where we or they operate. We choose established providers with published security practices.

06Cookies and similar technology

This website does not set cookies, and there is no advertising or cross-site tracking on it.

We use Cloudflare Web Analytics to measure how the site is used — pages viewed, how long they took to load. It does not use cookies or store anything in your browser, and it does not identify you personally.

07How long we keep it

We keep inquiry details for as long as we need them to respond, to carry out any work that follows, and to meet our legal and accounting obligations. After that, we delete or de-identify them.

Files you attach, and the copy of any inquiry whose email could not be delivered, are deleted from the website’s storage automatically after 60 days. If your project goes ahead, we keep the copies we need with the project records.

08Keeping it secure

The website is served only over an encrypted connection, and inquiries are not published on the website. Files you attach are stored privately: each can only be opened through a long, unguessable link that is sent only to us. No method of transmission is perfectly secure, but we take reasonable steps to protect your information from misuse, loss and unauthorized access.

09Your rights

You can ask to see the personal information we hold about you, to correct it, or to have it deleted where we are not required to keep it. Send the request through our inquiry form and we will respond within a reasonable time — normally 30 days.

Depending on the state you live in, you may have additional rights under local privacy law. We will honor any such request that applies to you. We do not sell personal information, and we do not share it for cross-context behavioral advertising.

10Contacting us

For any question about this policy or your personal information, please use our inquiry form and mention that your inquiry is about privacy.

11Changes to this policy

We may update this policy as the website or the law changes. The date at the top shows when it was last revised.